Job openings for client service associate in sector 48 gurgaon

Job Description
Client Representative Associate
Qualification:- MBA in Sales and Marketing
Excellent English Communication + Pleasing Personality
Experience- Fresher to 02 Years
CTC Salary Budget: - 25K to 30K per month
Gender- Female
Position- 02
€¢ Inform customers about product & services
€¢ Handle inbound & outbound calls
€¢ Understand customer's need & solve queries
1. Calls to the existing clients who had worked in past.
2. Maintain the relationship with clients after new clients come in our business so that they will working with us for long term associated.
3. Maintain the PPT for represent about company to clients.
4. Support to Sales Manager for backend work like email to clients, follow-up with chatting and product presentation to clients.
5. This is the Voice and Non Voice (Operation work) worked based job.
6. Calls on new lead data and everyday Visit plan for BDE/BDM through scheduled meeting with clients by instrumental use of chat, email and calls process.
7. Coordinate with Internal team to meet the clients expectation.
8. Generating PI and get approval for further payment Initialization.
9. You are the SPOC person for client for future coordination.
10. You will Internally work with director or HOD of Sales of the company.
11. You should be open for travel with Director and HOD of the head office.
12. Make sure you will be self-responsible for below duties.
€¢ Collecting and analysing customer data
€¢ Using CRM systems to manage relationships
€¢ Developing new ways to meet customers€™ needs
€¢ Handling customer complaints
€¢ Overseeing the interactions between customers and key team members, such as Customer Service Representatives
€¢ Creating and executing retention campaigns
€¢ Developing marketing campaigns to attract new customers
€¢ Collaborating with sales, marketing, customer service, and operations teams to improve the customer experience